Was looking for awhile for a mustang GT s550. Found one at Hamilton Nissan. I came from Central PA and the dealer stayed with me after business hours to make sure I was taken care of. I am now the proud owner of one of my dream cars. Thank you Hamilton I highly recommend you visit these folks!
We were coming through the area on first day of vacation and had a significant issue on a vehicle we purchased at a Nissan dealership near our home. Naturally it occurred late on a Friday afternoon. The team at Hamilton Nissan could not have been for empathetic, courteous and professional. What should have been a couple of days to repair was worked on and completed so that we could continue on our vacation that same day. Hamilton Nissan went above a beyond to provide exceptional customer service while making our family, including our dog Charlie, feel right at home. Hamilton is a top notch dealership from top to bottom!! Many thanks
Oh let's not forget them trying to charge me for running A.C. diagnostics even after I had already bad it done and knew I needed a new compressor. $160 for something i had already told them to do! How is that not robbery??
I hardly ever write reviews but after my experience at Hamilton Nissan today, I thought it was important to give another huge THANK YOU to their team. Due to my work commute, I trade in cars with higher miles frequently. I've purchased vehicles from most of the dealers in this area and I must say, today was the easiest, most stress-free trade and purchase I have ever encountered. Our salesman, Reggie, was extremely friendly, knowledgeable, and willing to work with us on the deal. The price of the new vehicle was fantastic and the trade-in value was very strong. After spending a full day at 2 other dealerships, Reggie finalized my deal with financing and had us driving off the lot in the new vehicle in less than 3 hours. I appreciate the respect for our time and being able to skip the long back-and-forth negotiations that other dealers tend to do. I will definitely be back!
Have had collision service done on my car twice. Also get my oil changes done there at half off. Good with process and making sure I have all the info I need before and during as well as following up. Considering now getting a car from them. Decent dealership. Love the coffee machine in the lounge lol
Terrible customer service at both this location and their sister store Hamilton Hyundai. The dealership for life is a scam. They have the same maintenance requirements and do the same work, but Nissan charges 100 dollars more for the same exact thing! When asked about the difference in work, they just blew me off by feigning ignorance or telling me to "accept it or go somewhere else" followed by a hang up on me. Then what happens to the lifetime engine warranty? I tried talking to "Charlie Hamilton" but he never responded to voicemails and is always busy. Terrible way to treat customers that bought 2 vehicles from you. I intend to tell everyone I can how much of a scam this is. $260 for changing the air filter and running injector cleaner through the tank!!! I guess the supposed learning experience Hamilton responds to everyone who reviews them is just another lie because all I see is a very strong trend and common business practice by bad people. By all means, Hamilton, tell me how sorry you are and then not do anything to help fix this.
Hamilton Nissan is a US Car Dealer based in Hagerstown, Maryland. Hamilton Nissan is located at 1929 Dual Hwy, Hagerstown, MD 21740, USA.
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