Well Done to Travis and the Hagerstown Team
Best experience ever buying a new vehicle. Salesman was upfront from the beginning and delivered as promised. My truck was beautifully detailed as I completed the paperwork. Salesman was knowledgeable about my truck and helped me set up my iPhones before I left. What can I add, the people are just awesome! I am definitely recommending this salesman and dealership to everyone.
I may check out the New Car department sometime, and that may be a completely different experience. Until then, this has been my experience so far.
Went shopping for a truck all week in the D.C. area. Big mistake. Finally found a deal at Hagerstown Ford and it was well worth the 2hr drive. They had the car ready for me when I arrived. The staff was straight forward and the process was smooth. We had to wait a little longer than I would have liked in the finance office, but it was overall a great experience.
My experience with the team here has been far from pleasurable. Charles from the department greeted me as expected however didn't quite have the attitude I came to expect from most dealerships. The interaction felt more forced and that he was there more or less for a paycheck. Wasn't quite helpful in my search and not as knowledgeable about the products that are offered.
Love the fast lane service option! Easy to access online, set an approximate time for service, show up and get the service you need while you wait. Great idea, Ford!
The following situation is what has lead me to walk away. To preface what's to come next, I had every intention of purchasing the vehicle, the price was great and had a fantastic warranty, however my interaction with the next guy shows me the team here is not very well trained. As I have a trade in, I would need to have my vehicle inspected, which was perfectly okay and a very typical procedure. However, what is not typical, is the how the guy approached this. He walks up, sticks his hand out, not even introducing himself, and stares at me like I owe him money. Perhaps he was having a busy day and forgot his manners, so I introduce myself first. He says his name, which I can't recall at this point, and demands my keys. I asked if I could ride along and my question was met with this response: you have no business to ride along, I will be the only person driving the vehicle. Last I checked, the vehicle was still mine but his tone suggested otherwise. Rather than leave him alone with my keys, I walked. I don't see any reason I should not be able to ride in my own vehicle while someone else performs the inspection.
I can not say enough about the superb customer service and treatment on my new ( pre owned certified) Ford from Hagerstown Ford and my rep Travis Wagner . I own several European Luxury cars and I have never been treated better at a dealership and with a purchase than I was today .
I flew in and the buying process was seamless and first class . I even got two phone calls on my long drive home to make sure all the systems in the vehicle were working properly
This experience has left me looking for alternatives and unless I can shown otherwise, I will not be returning. And let this be a lesson, if someone wants the keys to your vehicle, you better be in or next to the vehicle and don't let these people get their way. Who knows what they would do.
Nevertheless, I found a vehicle that caught my interest and wanted to work out a deal. Came back on a separate day with my trade in and started the process as usual. So far so good. He then proceeded to ask for information that I've provided multiple times during my first visit and the whole process started to feel very redundant and could have improved customer experience had he remembered to check his records.
Pre-Owned Department
Hagerstown Ford is a US Car Dealer based in Hagerstown, Maryland. Hagerstown Ford is located at 1714 Massey Blvd, Hagerstown, MD 21740, USA.
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