I like this office. In general, there's miscommunication but it's widely due to whoever answering the phone not actively listening. Just bc you think you know what someone wants doesn't mean that's always the case. Other than that I like the staff. One issue I have is the sign in board needs to be moved elsewhere...it's at the same desk-area you give out personal info and that's a HIPPA issue. 4 stars bc they saw me as an emergency. Listened to me and got me outta there in no time. Heather is super nice.
No complaints. Making appointments is easy and convenient. Dr. Beckwith is always on time. The staff has been friendly and helpful. Glad I don't have to go to Robinwood Drive.
This office is very unorganized, and Dr.Herath doesn't understand the concept of certain meds being organized at what she's prescribing and knowing what a prior authorization is as well as the front end people that they have that are very rude and in general the employees do not know what they are doing at all.
Doctors are pleasant for the most part. Wait time is reasonable most times. I have asked for call backs and waited over a week to spite several attempts to get through in the mean time. Sometime I felt like an inconvience to them. Billing is a NIGHTmare in the entire Meritus system. If i had a choice to do it over again, and there were options in the insurance plans, I would go elsewhere. It seems like Meritus has the medical scene in this area tied in a neat little bow unfortunately.
They turn off their phones at exactly 4pm. If you leave a message, they won't call you back. They don't turn their phones back on from lunch 10 minutes after they supposed to. You are always put on hold and wait for at least 10 minutes because they never have enough people to answer the phone. I would leave a message but they return your phone call. They treat me like I'm an inconvenience to them despite me being a customer.
Meritus Family Medicine North is a US Doctor based in Hagerstown, Maryland. Meritus Family Medicine North is located at 13424 Pennsylvania Ave Suite #101, Hagerstown, MD 21742, USA.
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