I am really disappointed and wish they could do a better job for the customers in the future.
Got my rotators replaced... The tech didn't bolt the brake caliper. I heard a rattling noise and took it into another shop. They said the caliper was not bolted and they we're suprized that it didn't fall off. I would not recommend using their brake repair service. Risk of brake failure and possible death may occur.
You'd be better to mark your tires before you come for the tire rotation. So, you would be able to tell if the tires are really rotated.
They damaged 2 of my wheels, they scuffed up one wheel and tried tp blame it on someone hitting me in parking lot. They tried to conceal the damage to another wheel by using some sticky material to hold the wheel center cap in place. Turns out that the center cap was fine - it was the tabs on the wheel itself that they broke. They sold me a tie rod end that I didn't really need (on a 35k mile car that had never been wrecked) they lost my oil filler cap, they lied about balancing my tires, which caused my wheel bearing to fail, which cost me an additional $500 at another shop. They claimed they were going to replace/repair my wheels and never delivered. Multiple manages kept stringing me along and claiming that their fictitious wheel supplier had not found anything for me yet. When they sold me the tie rod end that I supposedly needed, the price was $129 - when I told them I was not interested in replacing it, then they told me they would not warranty the tires, and they then dropped the price to $99! Who does that? Who would discount the price on something like that unless they were trying to reel you in and rip you off?
STAY AWAY! They will sell you repairs you don't need, they will damage your car, they will lose parts, they will lie about it and fail to accept responsibilty.
I wished i could trust them. I came for an oil change and tire rotation. But they did not rotate the tires at all. I marked the tires before i came and just wanted to see if they rotate the tires as they promised. Un fortunately they didn't.
My husband and I have been taking his car to Mr. Tire for 4 years. They do amazing work. I just had my car towed to Mr. Tire yesterday and they fixed the belts in my car. They did amazing work like always. The people who work there are so friendly. They do great work and are always up front with you about what the problems on your car are. I recommend them highly to anyone looking for quality repair work done
Mr Tire always is very good at working on my vehicle in a timely manner. They go above and beyond to give me a great customer experience. I feel safe on the road with Mr Tire.
This goes way beyond just being incompetent. These guys are professional con artists - check out "Ripoff Report dot com" - you will see multiple negative reviews for the entire company, not just this location. As I sat in the waiting room, I could hear the service mgr telling 85% of the people that came in there that they "needed" additional repairs. They are trained to lie, trained to sell you stuff you don't need and will even damage your car to attempt to get more sales. They are lying stealing pieces of chit. Stay away at all costs.
Mr Tire Auto Service Centers is a US Car Repair based in Hagerstown, Maryland. Mr Tire Auto Service Centers is located at 507 Dual Hwy, Hagerstown, MD 21740, USA.
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