I was very disappointed to find out that I was misled by the salesperson at Zales when I purchased my wedding band and the lifetime warranty for it. I was led to believe that I will be able to exchange my tungsten wedding band with an identical wedding band on the spot due to this metal not being adjustable their fore there would be no point in waiting for it to be resized. Now that I need my ring size adjusted I am being told that I have to wait 4-6 weeks for the store to send me a replacement ring. The store manager offered to exchange the ring as it was originally advertised however he would charge me a new lifetime warranty fee every time I would like to have the ring resized. Seeing that working with the store is not working, I reached out to the corporate office to express my frustration and that is when I was simply told it is up to the store manager’s discretion and they wouldn’t lift a finger to help me.
Special thanks goes out to David the customer service specialist at the corporate office and everyone who helped me at the Zales store.
Sincerely,
Nima Z.
1/5 rating due to poor store and corporate ethics.
Absolutely horrible. A diamond had fallen out of my ring, so I went into the store got it sent off to be replaced. I was told 2 week waiting time which turned into a month. Finally it arrived at the store so we went in to pick it up. The woman pulled it out, here is was ALL SILVER when it was a rose gold ring. I am told another week to be sent back out. I have had a horrible experience with this Zales.
Zales is a US Jewelry Store based in Hagerstown, Maryland. Zales is located at 17301 Valley Mall Rd, Hagerstown, MD 21740, USA.
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