Excellent store, very friendly people
I purchased a motherboard from these guys. The motherboard was defective. I paid to ship it back and they sent me a second defective motherboard. They asked I ship the computer to them (at my expense) and I did. Now they tell me that because the cover was off the bottom of the laptop that it "came in parts" and can't do anything. I didn't see any issue as it was packed by FedEx and they would have to have taken the cover off anyway. It also took them 2 weeks to determine that it "came in parts". These guys don't even answer the phone when you call, it's a huge rip off. I think they are hoping people won't complain and they can keep their money. Other reviewers have commented on how hard it is to get money back from these guys. I hope I get mine back. It was over $400.00. In short, buyer beware!
Ordered a part from them two months ago, was given the wrong part TWICE and once I requested a refund I was met with constant questions on why I'm returning the wrong parts even though I'm well within their return policy deadlines. It's been over 3 weeks since I was finally told they'd sent it off however I haven't received it and they have avoided every form of contact with me since. The entire company is a joke out to get your money. Avoid at all cost.
Ordered a display assembly for HP laptop thru their eBay account "buynotebookparts" was sent completely incorrect item, additionally item was not new and was listed as new on eBay listing. Promptly contacted them thru eBay and left two messages on two different company phone numbers. I will update this review to a higher rating provided they replace my part with a correct part or issue a full refund + shipping cost, and pay for return shipping of their part. Looking at these other reviews, I am a bit dismayed, but if they honor the return I will change this review.
Called multiple times only to get an answering machine that said they will call back within 24hrs. All I wanted is to see if they have a part I can come pick up. I can order it online and have it shipped by the time they get back to me.
Comp Xp Inc is a US Electronics Store based in Hagerstown, Maryland. Comp Xp Inc is located at 64 W Franklin St, Hagerstown, MD 21740, USA.
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