Will rent from Penske in the future.
Waited for about 30 minutes to purchase a box while an employee took care of one customer renting something. I work behind a counter and I completely understand how this works. But employee could have easily stepped aside and rang me up in the down time of dealing with the previous customer. Would have took literally 60 seconds and both me and the previous customer would have left satisfied.
I paid in full the balance due at the time of picking up the trailer to haul, but when my father drove the trailer back to this Hagerstown location to return it after my move to NJ, one of the employees there came out to meet him and told him that he owed money. The employee kept asking for the money in cash and my dad had to calmly argue for a couple minutes with this guy, finally being able to return the trailer and be on his way - after he told me this, we both think the guy was trying to scam us. Not okay.
Rented a unit from this establishment. Was going one way to Atlanta. The truck looked like it had been through a war zone. Dashboard would light up like a Christmas tree at any slight bump in the road. Brakes were poor. Truck was waay out of alignment. Started to rain, realized the wiper blades were shot. Then rain started leaking in the cab from the roof soaking my cell phone.
Nice on the phone but employees are cluless and could careless. If there are errors they will correct it if you complain to management even by email.
The other people I worked with via phone and in person at U-Haul were fine to work with, however. I would still consider using this U-Haul location if the situation/location presented need for it because obviously that situation couldn't turn into an actual issue (I have a receipt showing paid-in-full). It's just a shame that one person's actions unfortunately misrepresent and weigh in on the overall experience. Take it with a grain of salt.
The staff was super friendly and when we returned the truck the manager of the location was even working! Everything was fast and efficient upon return :)
U Haul Moving Trailer Hitch Center Of Hagerstown is a US Moving Company based in Hagerstown, Maryland. U Haul Moving Trailer Hitch Center Of Hagerstown is located at 18315 Shawley Dr, Hagerstown, MD 21740, USA.
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