If you're looking for a fried scalp and blue hair, then this is the place for you...
They offered to fix it, so I eagerly booked a follow-up to fix the wrong color. It just needed to be toned at this point - a simple, quick procedure, right? Wrong. ANOTHER 4 HOURS LATER, and I emerged with BLUE HAIR, and this was after my scalp was literally burning from all the products they had used while they were clearly messing up.
I had an interview coming up, so I thought it was time to tidy up my roots. I went in for highlights and a trim. 4 hours later, my hair came out brassy (but, I have to admit, the cut was done well).
Horrible service!! Half my head is stick straight with slight waves on the opposite side. I went in with multiple pictures of what I wanted my curls to look like. I was getting a wave treatment. My stylist tore all the curlers out and started over after another stylist said I wouldn't like the results with that size curl. Another employee comes in complaining about co workers and had 2 unhappy customers coming in to get their hair fixed as they hated what was done. I should have known to leave then. About 4-5 hours later I leave. The next day I have straight hair. I waited the 3 days then went in to discuss why my hair was straight after a curl treatment. I got snickering in front of my face because I wanted a full refund. $120 I wasted and another $60 on products. I got my money back however they are unprofessional and clearly have many mess ups and unhappy customers.
I had a sore neck from bending my neck backwards into the sink for 3 of the 4 hours, a damaged scalp, and Blue Hair. And guess what, they then charged me for this. Only after I called the manager did I receive a refund (just for the 2nd messed up correction appointment). God forbid they refund my original highlights that they did wrong?!
NEVER. GOING. BACK
Staff at this branch could stand to be a little friendlier. Some staff were very helpful (especially the woman at the brow bar) and a few behind the register. Others, however, seemed to be less customer and more self focused. Store itself is a makeup lovers paradise. Great spread of products!
I was just butchered!! The hair cut I was given did not look nothing like the picture I showed her 3 different times!!! I am so upset, I will never let them touch my hair again. I will not recommend them to anyone!!! I should have never paid for what was done to my hair!! I had very long hair and now I look like my grandmother!! The duck tail she shaped in the back of my hair horrified me!!! Someone needs to cut her hair which is long just like she cut mine and she if she likes it!!
I usually enjoy going to ulta, but a few months ago I noticed a girl coming in with a dress on, and I'm guessing she went in for a interview, but these 2 girls who worked there were whispering about her, and laughing at her which I didn't understand why. Idk why you guys hire immature people to work there. it's a beauty place to feel welcome, and feel beautiful. Needless to say I saw the girl walking out quickly, and saw her crying getting into her car. One girl was a tall girl with dark hair, another one was short, with blonde hair. I would never come back into this ulta again due to disrespect of staff members. Hire people who actually want to work, and not sit around laughing at people who come in.
Ulta Beauty is a US Hair Care Studio based in Hagerstown, Maryland. Ulta Beauty is located at 17758 Garland Groh Blvd, Hagerstown, MD 21740, USA.
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